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At Queens Community House's Virtual Closet, we believe that honesty is the best policy. We trust that you will honor our limitations on certain products and trust that you will only select pieces of attire that you truly need. Since our store is completely free for the purpose that people in the community can access professional attire without worrying about costs, we need to make sure that our inventory remains stocked for those who really need it instead of having it taken advantage of. We hope you can understand our policies. If you have any further questions, please reach out to us or visit the FAQs page! 

Store Policies: Store Policies


The Queens Community House Virtual Closet is a non-profit organization that provides free clothes as a service to our community. Please read carefully through the following terms and conditions before utilizing this site. You may use this website only on the condition that you agree to all the terms and conditions set below and by doing so, you are indicating that you have read and agreed to all terms and conditions. If you do not agree to the terms and conditions, do not access nor utilize this site. These terms may and will govern your use of this platform. We reserve the right to adjust or correct the Terms and Conditions from time to time without notice. Your continued utilization of our website following the posting of changes to these terms and conditions will mean you acknowledge those changes.


Shipping, Cancellations, Returns, and Exchanges:

If for whatever reason, you would like to cancel your order, please try to do so before the items have been processed or shipped. The shipping process may take 4-7 business days. After ordering, it is also possible to pick up products at our in-store location. You can cancel your order by giving us a call or emailing us through the contact information provided on our website. After receiving your order, you can not cancel your order. Furthermore, if you are dissatisfied with your order after you received it, or if there was a delivery mistake, you have 30 days to return/exchange your garments in the original packaging. Notice that there is a 30 day policy, so any returns/exchanges after 30 days will not be approved.

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